Learn About 311

What Is 311?

311 is the City of Ennis’ non-emergency customer service line. It is the easiest way for residents, visitors, and businesses to request city services, report concerns, and get connected to the appropriate city department.

311 serves as a direct connection between the community and City Hall.

When Should I Use 311?

Use 311 for non-emergency service requests and questions, including:

• Potholes and street maintenance

• Water leaks or sewer concerns

• Code compliance questions

• Missed trash or recycling pickup

• Streetlight outages

• Park or facility maintenance

• General questions about city services

For emergencies or situations requiring immediate response, call 911.

How Does 311 Work?

1. A request is submitted online.

2. The request is logged and assigned a tracking number.

3. The appropriate city department is notified.

4. City staff works to address the issue.

5. Updates are provided when available.

This process helps ensure requests are handled efficiently and consistently.

Why 311 Matters

311 helps the City of Ennis:

• Improve response times

• Track and manage service requests

• Identify trends and prioritize citywide improvements

• Enhance transparency and accountability

For residents, it means one clear point of contact for city services.

What 311 Is Not

311 does not handle:

• Police, fire, or medical emergencies

• Crimes in progress

• Situations that require immediate response

In these cases, please call 911.