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General Questions
Contact a City Department

Check out the Staff Directory or visit our Contact Us page for more information on how to contact a specific department.

Find a City Facility

Our City Hall is located at:

107 N. Sherman St.
Ennis, Texas 75119
Phone: 972-875-1234

Make a Suggestion or Voice a Concern

Head over to our Contact Us form to submit a suggestion or concern.

Receive Notifications

Click here for all of our newsletter and notification options.

How do I Report a Power Outage or Get Power?

This Oncor website link  provides customers with information on how to sign up for the Text Oncor program so that customers can text an outage to Oncor and receive updates on restoration.

This website link also provides customer information on how to access Oncor's Power Outage Map, available energy efficiency programs and how to report a street light outage.  Oncor helps in starting, expanding and relocating electrical services.

As a customer, you can choose which retail electric provider bills you for Oncor services.  This website provides a listing of resources that can help you pick a provider, manage your usage, reduce your electric bills and more.

Report a Restaurant or Health Concern

Please send your concerns or reports by email or by calling (972) 875-1234

Find a Lost Pet

For Animal Adoption or Lost Animals Please Contact:

Ellis County SPCA
2570 FM 878
Waxahachie, TX 75165

Hours of Operation:
Adoption Hours: Tuesday through Friday: 12:00 noon - 4:00 p.m.
Saturday & Sunday: 1:00 p.m. - 4:00 p.m.
Closed to the Public on Mondays.

Lost pet inquiries can call Tuesday through Friday: 9:00 a.m. until 5:00 p.m. (Tel: 972.935.0756)
**Please check immediately when your pet has been lost. 

NOTE:  The Ellis County SPCA has a variety of dogs and cats available for adoption. Please visit them today. Many of these animals are listed on

Apply for a Job

Visit our Job Openings page for more information.

Find my voting ward

Click here to find voting wards

Billing & Fines
Pay My Water Bill

Pay Online:

Pay by Phone:


Pay in Person:

Cash or check only at 115 W. Brown St Drive-thru window.

Pay by Mail:

PO BOX 220, Ennis TX 75120 

Pay a Citation

For information, contact the Municipal Court at 975-875-4457 during normal business hours.

To make a payment over the phone, call 1-866-295-3622. Online payments can be made at:

Apply for Section 8 Housing

The Section 8 Program is not currently accepting applications for the waiting list.

For further information, contact:

  • TDHCA Area Program Manager - (512) 475-3130
Buildings, Inspections, Permits & Zoning
Get a Building Inspected

Please contact the Inspections Services Department at 972-875-6442, which is located at 108 W. Knox St.

Get a Permit

Please contact the Inspections Services Department at 972-875-6442, which is located at 108 W. Knox St.

Building Permit applications are available in our office or downloadable from the 'Useful Forms' tab located on the "Inspections Department or Planning & Zoning" Home Page, at this site. If any questions, please contact us.

Report a Code Enforcement Violation

Please contact Code Enforcement at 972-875-6442, which is located at 105 S. Preston St. or see the 'Report a Concern' tab located on the City Home Page.

Apply for a Variance

Please contact the Inspections Services Department at 972-875-6442, which is located at 108 W. Knox St.

Public Records
File a Public Information Request

To request public information from the City of Ennis, please submit a request by clicking on the link below:

Public Information Request Portal

Utilities & Streets
Locate Utility Lines
Obtain New Services

Customers who wish to start, stop or transfer water service should contact the water office during regular business hours.

Establishing Services
To establish utility service an application for utility services must be completed in person along with a valid drivers license or id. 

Residential Deposit
A $50.00 deposit for residential unless its declared a rental property in wich the deposit is calculated from the previous six months average multiplied by three. 

Commercial Deposit
A commercial deposit is based on the previous six months average multiplied by three.

Service Transfers
Customers transferring their service may do so by visiting the office. No phone call request will be accepted. If you are transferring and have a current deposit it will transfer to your new address. Presently there is not a transfer fee to transfer service.

Discontinue Service
Customers who are stopping their service may do so by visiting the office in person. Customers will have their deposit deducted from the final bill. Any amounts due to the customer will be refunded, and any amounts owed must be paid to the City.

Rereading of Meters
Customers who believe their meters has been over-read may contact the water office to have their meter reread. Once the meter has been reread, the customer will be contacted and adjustments will be made if needed.

Report a Clogged Storm Drain

To make a request or complain about a water or sewer leak or a blocked sewage line, please visit our 'Report A Concern' system or contact us at:

City of Ennis
Utilities Department
500 Lake Bardwell Dr
Ennis, TX 75119

Ph: 972-875-1234
Fx: 972-875-1535

After hours: 972-875-4465

Report a Damaged or Missing Street Sign

To make a request or complain about a damaged or missing street sign, please visit our 'Report A Concern' system

Report a Light Outage

Report a Street Light or TOC 

TOC- Turn of Century Lamps - Contact the Street Department at 972-875-1234 ext. 2248

Report an electric outage to Oncor

Report Street Light Issue not burning at night to Oncor

Report a down power line or hanging too low to Oncor

Report Street Damage or Potholes

To make a request or complain about Street Damage or Potholes, please visit our 'Report A Concern' system