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General Information
Phone Numbers
(972)875-1234
Emergencies: Dial 911
Location
107 N. Sherman Street
Ennis,
TX
75119

Hours
Monday - Friday
8am - 5pm

Utility Billing


Utility Billing Office:
107 N. Sherman Street
Ennis, Texas 75119


Water and Sewer Emergencies

To report water or sewer issues, including water leaks, please contact the Service Center at 972‑875‑1234 Monday through Friday, 8:00 a.m. to 5:00 p.m.
For after‑hours, weekend, or holiday emergencies, call 972‑875‑4465.

If a water supply or sewer problem is located on the customer’s side of the meter or within private property, a licensed plumber will be required. Please contact the City only for issues occurring on the City’s side of the meter or originating beyond your property line.


Conservation Tips

For resources on conserving water and protecting the environment, please visit Take Care of Texas.


Important Message

The City of Ennis does not accept payments over the phone, nor do City staff contact customers to request payments by phone. If you receive a call requesting payment for your water bill, please notify the Utility Billing Department at 972‑875‑1234.

The City of Ennis also does not endorse any products or services offered by companies selling “water line insurance.” If you receive such an offer, please contact the Utility Billing Office at 972‑875‑1234.